What are Managed Services
Aspen Managed Services are the suite of professional upgrade and maintenance services Aspen provides to our customers. These services allow our customers to leverage Aspens trained engineer pool and expertise to help manage their systems in many different circumstances.
If you can allow us remote access to your system in one of several ways, we can provide additional software, configuration, and model tuning help, stand in for your system administrator or even fully manage your system for you, based on the options you select for your contract or arrange for on a case by case basis.
Aspen recommends that remote access to your cluster for our engineers be allowed in every case where your organizational security requirements make that possible. This remote access allows us to quickly assist in solving your issues, and increases your cluster productivity. In cases where that is not possible, we provide telephone and e-mail support only, and cannot assist you directly on your cluster. In most cases, remote access by Aspen engineers can resolve your issues more quickly by significantly lowering troubleshooting time and simplifying solution delivery.
Aspen offers our Standard Service Managed Service package at no charge with all our clusters if we have remote access to your systems. Many organizations find this level of support sufficient to ensure a long and productive life for their Aspen cluster, while other customers wish even more assistance.
Aspen Managed Services can be used for upgrades or changes, such as installing and configuring new software, or to provide additional temporary help if you're experiencing personnel shortages. Managed Services can also be used to perform total remote administration of your cluster, up to and including local hardware site maintenance through Aspen or one of our many hardware maintenance partners.
We offer many different packages and add-on services and can tailor a Managed Service package to fit your specific needs today. Read on to see how Aspen Managed Services can help you in your particular situation.
