When Aspen Systems is asked to take over support for an existing cluster purchased from another source, we refer to these as orphaned clusters. Our orphaned cluster support covers a broad range of services, including hardware and software support and a variety of management and administrative options. Because we’ve been in business for over 30 years, you can trust Aspen Systems to protect your interests now and well into the future. By offering support for orphaned clusters we strive to meet the needs of our existing clients, and acquire a few new ones.
Supporting your orphaned cluster starts with an engineering evaluation with one of our evaluation engineering professionals. We will work with you to ascertain the technical details of your current cluster via remote assistance or on-site assistance.
When the evaluation is done, our sales engineer and evaluation engineer will go over the results of your analysis. Both parties can discuss and explore any concerns they might have so as to draw a consensus on the best alternatives available. Finally, you will select a support option that suits your needs and sets the next phase of the process in motion.
Our support packages include hardware support, software stack, or both. We also offer three levels of service; standard, flex, and our total service option. Obviously, there are a lot of options for orphaned clusters, so it is always wise to talk to one of engineers to ascertain what levels of service and support would best address your processes.
Your cluster upgrades can be performed via remote assistance or with an on-site engineer, depending on the complexity of the upgrade. On-site assistance is often the quickest and most desirable upgrade method. Because all local site integration is performed by the engineer while on site, little local site labor is needed.
When the level of complexity is slight, remote assistance can accomplish a successful cluster upgrade. This type of upgrade also requires more downtime, so it might be less desirable to some. We can also provide a walk-through, but we don’t recommend this option because it is time consuming and requires a high level of technical interaction.
If you are looking for a solution to your orphaned cluster issues, then contact Aspen Systems today for a full rundown on what we can do for you. Or you can simply download our PDF brochure below for more information about orphaned cluster upgrades and support.