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    Government

    High Performance Computing needs within in the government sector reaches well beyond Civilian and Defense programs. Governing bodies are responsible to provide a stable information infrastructure for resources ...

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    Higher Education

    One of the most significant investments our global community makes in our collective future is that of higher education. High Performance Computing plays an integral role in the escalating success of such institutions ...

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    Finance

    Traditionally, the finance and banking industries have relied heavily on information technology to support the operational aspects of their business sector. The risk of functioning with inadequate technology was ...

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    Life Sciences

    The Life Sciences sector relies heavily on High Performance Computing. Extensive research, development, testing and marketing are only a sampling of the process that must be completed as quickly ...

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    Weather

    Severe weather and seasonal climate phenomena have a profound impact on both human population as well as the world economics. Innovative HPC system architectures are required to meet the demands of the ...

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    Manufacturing

    High Performance Computing has, and continues to, modernize the US manufacturing sector. HPC is considered a key driver in upgrading our nation's manufacturing capabilities. A factsheet produced by ...

Warranty Extensions

A hardware warranty extension from Aspen is a great way to keep your cluster running smoothly longer. As an Aspen customer, you receive software support from Aspen for the life of your cluster under our Standard Service plan. If you selected our Flex Service or Total Service plans, you're even receiving software upgrades to your cluster environment as you request them, but what about hardware failures?

When you purchased your cluster, you selected a one of the following hardware warranties for your systems and peripherals, RAID systems, and Interconnect.

Bronze (One Year)

Silver (Two Year)

Gold (Three Year)

Platinum (Four Year)

Diamond (Five Year)

There are three simple rules to remember when requesting a hardware warranty extension for your cluster:

1. Aspen offers warranty extensions in one year increments starting from the last date of your previous warranty coverage. For example, if you purchased a cluster with a warranty that expired January 2008, then your extended warranty would begin from January 2008 regardless of when you purchase the extension.

2. Your systems total warranty period can not exceed five years from the date of delivery for your system. Let's say that you received your system on September 17th, 2006, and that it was purchased with a Gold (3 year) hardware warranty. Your normal coverage will expire on September 17th, 2009. You may extend your hardware warranty coverage for 2 additional years, to September 17th, 2011. You may not purchase a 3rd year extension, as that extension would extend your hardware warranty to six years from your systems delivery date.

3. If your current hardware warranty is still in place, your warranty coverage can quickly be extended by your sales engineer. If the warranty has already expired, Aspen must perform an engineering due diligence and certification on your cluster in order to extend your warranty.

As your cluster hardware ages, additional hardware failures become more likely. Aspen stocks replacement parts for your systems based on the projected and measured failure rate of the components, so your hardware warranty cost will raise in the later years of your warranty period. Obtaining the longest warranty you expect to need when you initially purchase your cluster will almost always be cheaper than extending your warranty later, because Aspen will need to obtain and stock replacement parts that may be end of life or hard to obtain.

Contact an Aspen Systems sales engineer today at 1-800-992-9242 to discuss a warranty extension that is best fit for you!