Hardware Warranties from Aspen Systems
A hardware warranty from Aspen is a great way to ensure that hardware failures don’t cause extended downtime or headaches. As an Aspen customer, you receive software support free of charge from Aspen for the life of your cluster under our Standard Service plan. If you select our Flex Service or Total Service plans, you’ll even receive all software upgrades to your system as you request them.
Aspen hardware warranties are available with all our systems, and our warranties allow much more flexibility than many other vendors. Aspen offers a Total System hardware warranty, which is the more traditional warranty covering all components delivered in your order, or separate warranties on different components in your system. Separate component warranties are very popular with customers who operate larger systems with phased upgrade requirements.
Aspen can warranty your entire system for the period of time chosen, or different components of your delivered systems separately, allowing you the capability to cover all, or only part of your environment for different periods of time.
Our warranty types are:
- Interconnect – The “Interconnect” warranty type covers the delivered systems low latency interconnect, cables, and switches.
- RAID and Storage – This warranty type covers your RAID and storage systems.
- Total System – The “Total System” hardware warranty type is the more traditional warranty that covers every component in your delivered system.
Once you have chosen the warranty types you desire, you can select the amount of time you wish each warranty type to be in effect. Aspen warranties systems for a maximum period of five (5) years from date of delivery. Aspen offers hardware warranties for the following periods.
If you later wish to extend your hardware warranty after your system is delivered, it is very easy to do so using our Warranty Extensions. Speak to your sales engineer for more information.
Hardware Warranty Definition
All of our hardware warranties consist of parts and labor warranty and support for the period of time contracted after your system is delivered. Aspen provides replacement parts during your warranty, and advanced part replacement for companies with good credit standing. . Advance replacement parts must be returned to Aspen within 10 days of the replacement taking place, or you will be billed for the part.
For each warranty claim, you must obtain an RMA number from Aspen Systems. Items not included in the warranty coverage incur Aspen Systems normal repair rates, including return freight charges. Aspen Systems is not responsible for damages incurred in shipping.
Aspen pays for parts to be shipped both ways for the life of your warranty. All shipping under our standard hardware warranty is done as “standard ground” shipping for the carrier applicable to your area. Higher priority shipping under this plan is available but will result in additional expense. If deemed necessary by Aspen engineering, entire nodes or peripheral units may be returned to Aspen for repair at our expense as well.
The Aspen standard hardware and software warranty coverage that comes with every cluster we ship is outlined in detail in our Standard Service Package page, but additional Add-on services such as Priority Shipping, On-site Spares, Disaster Recovery Service, and many Managed Service offerings are available as well.
Speak to your Aspen Sales Engineer today for more information about our warranty coverage and additional Managed Service and Add-on packages that are available. At Aspen, we believe you should be able to customize your support the way you want it.
Contact your Aspen Systems sales engineer at (800) 992-9242 today.