ASPEN MANAGED SERVICES

Aspen’s Managed Services are a suite of professional upgrade and maintenance services we provide to our clients. Our highly trained engineering team will help you manage, update and service your systems whenever and wherever you need us.

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Professional Services Overview

Aspen Managed Services are the suite of professional upgrade and maintenance services Aspen provides to our customers. These services allow our customers to leverage Aspen’s trained engineer pool and expertise to help manage their systems in many different circumstances.

If you can allow us remote access to your system in one of several ways, we can provide additional software, configuration, and model tuning help, stand in for your system administrator or even fully manage your system for you, based on the options you select for your contract or arrange for on a case by case basis.

Aspen recommends that remote access to your cluster for our engineers be allowed in every case where your organizational security requirements make that possible. This remote access allows us to quickly assist in solving your issues, and increases your cluster productivity. In cases where that is not possible, we provide telephone and e-mail support only, and cannot assist you directly on your cluster. In most cases, remote access by Aspen engineers can resolve your issues more quickly by significantly lowering troubleshooting time and simplifying solution delivery.

Aspen offers our Standard Service Managed Service package at no charge with all our clusters if we have remote access to your systems. Many organizations find this level of support sufficient to ensure a long and productive life for their Aspen cluster, while other customers wish even more assistance.

Aspen Managed Services can be used for upgrades or changes, such as installing and configuring new software, or to provide additional temporary help if you’re experiencing personnel shortages. Managed Services can also be used to perform total remote administration of your cluster, up to and including local hardware site maintenance through Aspen or one of our many hardware maintenance partners.

We offer many different packages and add-on services and can tailor a Managed Service package to fit your specific needs today. Read on to see how Aspen Managed Services can help you in your particular situation.

Remote Connectivity to your System

 

Our Managed Services are implemented via a encrypted secure network connection to your cluster. You may choose one of several different connection methodologies, depending on your organizational security requirements.

Aspen VPN

System Monitoring

Secure Shell

Customer VPN

HPC Professional Services

Our expert award-winning engineering team is at the core of our Professional Services offering. They are trained professionals, with many years of experience in the high performance computing field. Our experienced staff has deployed and serviced thousands of high-performance computing systems across the world throughout government, commercial and educational institutions.

Aspen VPN

We can configure your cluster with a VPN client that “calls home” to a dedicated Aspen secure support network. Clients connected to our secure support network cannot view or access any other client systems. Only our engineers can access the secure support network in order to communicate with your system for routine monitoring, maintenance and upgrades. The Aspen VPN requires no inbound ports to be opened on your organizational firewalls, and more than one system in your cluster can be configured with an Aspen VPN client for redundancy. Most clients prefer this approach as little or no network configuration is needed at your site.

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System Monitoring

We can configure your cluster with several monitoring tools to help you and your support team get the most value out of your technology investment. Nearly all aspects of your cluster can be monitored, including performance/utilization, network saturation, power consumption and temperature monitoring can be added to your cluster a la carte. All of the monitoring tools can be made available to both your team and our support team in order to help you troubleshoot or optimize system performance.

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Secure Shell

Secure Shell, or SSH, is an encryption and network protocol that is widely used to provide secure communications between networked hosts. Aspen can perform most remote management with SSH access. This configuration requires that port 22 be allowed and forwarded to the outside interface of your clusters.

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Customer VPN

In some cases, your security rules may require that Aspen utilize your VPN solution to access your cluster. Aspen supports most major VPN clients, but will require that you provide such things as cryptographic devices and client licenses.

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Choose the Right Solution for Your Organization

Aspen Managed Services are offered in several packages. We can also customize a plan to meet your specific requirements.

Aspen Total

Service Package

  • Distribution Upgrades
  • Additional Utilities
  • Additional Applications
  • Hardware Support
  • Shipping
  • Performance Tuning
  • Hardware Troubleshooting
  • Case Tracking
  • System Administration Assistance
  • Disaster Recovery

Aspen Flex

Service Package

  • Distribution Upgrades
  • Additional Utilities
  • Additional Applications
  • Hardware Support
  • Shipping
  • Performance Tuning
  • Hardware Troubleshooting
  • Case Tracking

Aspen Standard

Service Package

  • Delivered Distribution – Updates
  • Delivered Utilities – Updates
  • Delivered Applications – Updates
  • Hardware Support
  • Shipping
  • Performance Tuning
  • Hardware Troubleshooting
  • Case Tracking
  • * Included with all HPC Clusters

Additional Services

In addition to our Standard Service, Flex Service, and Total Service offerings, we offer many different customized services that can be mixed and matched or used as a stand-alone solution to meet your specific requirements and situation.

On-Site Maintenance

Hardware component failure is inevitable in today’s high performance computing environment and we’ve got you covered. Our highly trained professional network of technicians are available to be dispatched on a 8×5 or 24×7 on-site as little in a 4 hour response time locally or worldwide.

Priority Shipping

We cover the shipping costs of your system parts both ways, for the life of your warranty. For time-sensitive maintenance tasks we’ll select priority shipping to ensure the rapid repair of your systems, regardless if it’s for entire nodes or just peripherals and components.

On-Site Spares Service

When planning for the lowest possible downtime in repairs and maintenance, on-site spares are critical. We offer you additional support by providing advance replacements to complement your on-site spares from our distribution warehouses with priority shipping.

Disaster Recovery

Catastrophic system events can happen to any organization, regardless of any preventive measures taken in the planning stages. We understand the true cost of down time from disasters and the immediate need to recover to full operations and offer complete support in helping you recover quickly from these extreme situations.

Vacation Service

Many organizations have key system administrative and support staff that have a well-deserved vacation or time-off planned. Our on-demand expert engineering team can handle your complex workload on behalf of your personnel during their absence for a seamless shift in your workload balance.

Firefighters Assistance

When resources are stretched beyond normal capacity and immediate assistance is required, we can join the fight. By providing instant support relief with remote administration and on-site engineers, which can be immediately dispatched to your location in as little as 4 hours, we can ensure that the quickest resources can be deployed for the best possible resolution.

SPEAK TO OUR PROFESSIONAL SERVICES TEAM TODAY! (800) 992-9242