• image

    Government

    High Performance Computing needs within in the government sector reaches well beyond Civilian and Defense programs. Governing bodies are responsible to provide a stable information infrastructure for resources ...

  • image

    Higher Education

    One of the most significant investments our global community makes in our collective future is that of higher education. High Performance Computing plays an integral role in the escalating success of such institutions ...

  • image

    Finance

    Traditionally, the finance and banking industries have relied heavily on information technology to support the operational aspects of their business sector. The risk of functioning with inadequate technology was ...

  • image

    Life Sciences

    The Life Sciences sector relies heavily on High Performance Computing. Extensive research, development, testing and marketing are only a sampling of the process that must be completed as quickly ...

  • image

    Weather

    Severe weather and seasonal climate phenomena have a profound impact on both human population as well as the world economics. Innovative HPC system architectures are required to meet the demands of the ...

  • image

    Manufacturing

    High Performance Computing has, and continues to, modernize the US manufacturing sector. HPC is considered a key driver in upgrading our nation's manufacturing capabilities. A factsheet produced by ...

On-Site Services

On-Site Services from Aspen Systems

Image

If you need an engineer on-site that knows your cluster, Aspen Systems can help. Do you need help installing and getting your cluster up and running at your site, moving and installing the racks, connecting and verifying site power or the external network connection, or integrating your cluster into your local user authentication schema? We can help you do all that, and much more.

At Aspen, we assign the production engineers who built your cluster or who are most familiar with your requirements to the on-site visit whenever possible. This ensures continuity from inception to implementation for new installations, and helps to ensure that the engineer you get on-site knows your applications and has worked with you and any other customer personnel that have been involved in the cluster purchase.

For cluster upgrades, having the engineer who performed your upgrades on-site with you to do any last minute changes or “dial in” the upgraded cluster so that it can quickly be brought back into service can be invaluable. Your new or upgraded cluster is a huge investment, and you need it to work, and work quickly and well. Direct technical interaction between the Aspen engineer and your administrators or end users is often the most effective way to quickly get exactly the configuration that your end users need.

Do your end users need some one-on-one help compiling their codes and getting their applications running on the new or upgraded cluster? Aspen can help. Sometimes a friendly helping hand that can quickly explain your system configuration and help your users run their codes for the first time is the quickest and most effective way to integrate your new resource.

Would your HPC administrators enjoy some time with the engineer who built their cluster to review administrative procedures, or help them with that one site specific requirement or build that wasn't possible to do until the cluster arrived at your location? Our experienced engineers can help.

Perhaps you need a more formal training environment for a larger number of end users, or for your administrators? Aspen can provide an on-site trainer to conduct one of our formal training sessions for either users or administrators. We can even provide custom training if you need it.

How are On-Site Visits structured?

Often on-site visits have more than one goal. Perhaps new cluster installation as well as one on one training sessions are required, or perhaps you need help with a new software installation and a formal training class on its configuration and use. Our on-site visits are defined by the time on-site, number of engineers needed, and the skill mix needed to best meet your needs.We must know your goals in advance in order to assign the proper engineers to your on-site visit.

Our on-site services include, but are not limited to:

  • Training
  • Hardware or System Installation
  • Software Installation or Configuration
  • Site Localization
  • Orphaned Cluster Adoption
  • Software upgrades
  • Node Repair or Replacement
  • Cluster Upgrades

Speak to your sales engineer about our on-site services and to understand how Aspen can help you today!