HARDWARE WARRANTY DEFINITION
Our hardware warranties consist of parts and labor warranty and support for the period contracted after your system is delivered. Aspen provides replacement parts during your warranty and advanced part replacement for companies with good credit standing. Advance replacement parts must be returned to Aspen within fifteen days of the receipt of the new part, or you will be billed for the part. A return label will be included with your advanced part replacement.
You must obtain an RMA number from Aspen Systems for each warranty claim. Items not included in the warranty coverage incur Aspen Systems’ standard repair rates, including return freight charges. Aspen Systems is not responsible for damages incurred in shipping.
Aspen pays for parts to be shipped both ways for the life of your warranty. All shipping under our standard hardware warranty is done as “standard ground” shipping for the carrier applicable to your area. Higher priority shipping is available but is not included under your warranty. If deemed necessary by Aspen engineering, entire nodes or peripheral units may be returned to Aspen for repair at our expense.
The Aspen standard hardware and software warranty coverage is outlined in detail on our Standard Service Package page. However, additional add-on services such as Priority Shipping, on-site spares, Disaster Recovery Service, and many managed service offerings are also available.
Contact your Aspen Sales Engineer today for more information about our warranty coverage, additional Managed Service, and available add-on packages. At Aspen, we believe you should be able to customize your warranty the way you want it.