Aspen Systems recommends that remote access to your cluster for our engineers be allowed in every case where your organizational security requirements make that possible. This remote access allows us to quickly assist in solving your issues and increases your cluster productivity. In cases where that is not possible, we provide telephone and e-mail support only, and cannot assist you directly on your cluster. In most cases, remote access by Aspen Systems engineers can resolve your issues more quickly by significantly lowering troubleshooting time and simplifying solution delivery.
Aspen Systems offers our Standard Service Package at no charge with all our clusters if we have remote access to your systems. Many organizations find this level of support sufficient to ensure a long and productive life for their Aspen Systems cluster, while other customers wish even more HPC services to meet their requirements.
Aspen Systems HPC Managed Services can be used for upgrades or changes, such as installing and configuring new software or to provide additional temporary help if you’re experiencing personnel shortages. Managed HPC Services can also be used to perform total remote administration of your cluster, up to and including local hardware site maintenance through Aspen Systems or one of our many hardware maintenance partners.
We offer many different packages and add-on services and can tailor a Managed HPC Service package to fit your specific needs today. Read on to see how Aspen Systems Managed Services can help you in your particular situation.