Professional Services

Aspen Systems engineers are the core of our Professional Services offering. They’re trained professionals with years of experience in the field. Our experienced staff has deployed and serviced thousands of high-performance computing systems worldwide. Our team includes some of the most experienced engineers in the industry, with successful deployments throughout government, commercial and educational institutions.

We offer a comprehensive list of high-performance computing services to help you in all phases of your HPC life cycle. We can help you benchmark your codes, design your system, install and integrate your system, and then provide industry-leading support so you can experience years of trouble-free, productive computing performance! Check out our services below to see what Aspen Systems can help you with today.

Our Value

Decades of successful HPC deployments across multiple industries.

Custom Built

Like most HPC vendors, Aspen offers a standardized build and package selection that follows HPC best practices. However, unlike some other HPC vendors, we also provide you the opportunity to customize your cluster hardware and software with options and capabilities tuned to your specific needs and your environment. This is a more complex process than simply providing you a “canned” cluster, which might or might not best fit your needs. Many customers value us for our flexibility and engineering expertise, coming back again and again for upgrades to existing clusters or new clusters which mirror their current optimized solutions. Other customers value our standard cluster configuration to serve their HPC computing needs and purchase that option from us repeatedly. Call an Aspen sales engineer today if you wish to procure a custom-built cluster built to your specifications.

Turn-Key

Aspen typically ships clusters to our customers as complete turn-key solutions, including full remote testing by you before the cluster is shipped. All a customer will need to do is unpack the racks, roll them into place, connect power and networking, and begin computing. Of course, our involvement doesn’t end when the system is delivered. Aspen offers industry-leading support as well!

Expertise

With decades of experience in the high-performance computing industry, Aspen is uniquely qualified to provide unparalleled systems, infrastructure, and management support tailored to your unique needs. Built to the highest quality, customized to your needs, and fully integrated, our clusters provide many years of trouble-free computing for customers all over the world. Aspen can handle all aspects of your HPC needs, including facility design or upgrades, supplemental cooling, power management, remote access solutions, software optimization, and many additional managed services.

Superior Service

Aspen offers industry-leading support options. Our Standard Service Package is free of charge to every customer. We offer additional support packages, such as our future-proofing Flex Service or our fully managed Total Service package, along with many additional Add-on services! With our On-site services, Aspen can come to you to fully integrate your new cluster into your existing infrastructure or perform other upgrades and changes you require. We also offer standard and custom Training packages for your administrators and your end-users or even informal customized, one-on-one assistance.

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Managed Services

Professional upgrade and maintenance services for HPC Clusters

These HPC services allow our customers to leverage Aspen Systems’ trained engineer pool and expertise to help manage their systems in many different circumstances.

If you can allow remote access to your system, we can provide additional software, configuration, and model tuning help, stand in for your system administrator or even fully manage your system for you, based on the options you select for your contract or arrange for on a case by case basis.

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Cluster Design

It’s All In The Design

Creating a cost-effective, high-performance cluster that fits your needs requires more than just in-depth knowledge about computer hardware; it requires industry-specific experience. Aspen Systems has the expertise to give you the best cluster architecture in the industry. We specialize in building HPC clusters and storage solutions. While many basic considerations are identical, each type presents specific challenges and areas where more attention should be given.

Aspen Systems provides several different levels of cluster architecture services, depending on your cluster size and type. The process begins the very first time you call us. Your sales engineer will follow a standardized flow process to ensure that we collect and understand your specific requirements.

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HPC Cluster Upgrades

HPC Cluster Upgrades are for new or existing customers that request additions to their current cluster in order to add additional capabilities or computing power.

HPC Cluster Upgrades from Aspen Systems includes a sales engineer that will work with you to determine your expanded requirements based on the addition of your new hardware. Your network and high speed HPC interconnects may not have enough ports to accommodate the addition of the new nodes, and additional power connections may also be needed. If rack space is not available, your upgrade may include additional racks as well. The additional heat load caused by your additional hardware will be calculated and provided to you for facility review. These and other infrastructure upgrades necessary to accommodate your additional nodes will be included in your upgrade quote package.

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HPC Training

HPC Training offered through Aspen Systems provides on-site and off-site training services for all aspects of your HPC needs.

Our professional staff can help ensure your administrators and end-users have the information and skills they need to best utilize their new or existing HPC resources. Whether you need formal classroom training for your staff, informal training on-site directly with your users and administrators, or entirely custom curricula designed to your specific requirements, Aspen Systems can help.

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On-Site Services

If you need an engineer on-site that knows your cluster, Aspen Systems can help.

Do you need help installing and getting your cluster up and running at your site, moving and installing the racks, connecting and verifying site power or the external network connection, or integrating your cluster into your local user authentication schema? We can help you do all that and more with our many on-site services.

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